Refunds:
Refunds are only granted in limited circumstances. Refunds will not be granted on any discounted orders including any introductory promotion (i.e., 25% off your first month or any BOGO). Please note that your account will be charged every thirty (30) days unless adjusted. You must cancel or skip before your date of charge to avoid responsibility for any charges and taxes. Any other refunds will be issued by us at our sole discretion. If you would like to request a refund on a non-discounted order, please contact us at support@vitalrisenow.com
Vital Rise Shipping Policy
Warehouse Location:
PO BOX 475, Winchester, California 92596
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM PST
Processing Time:
All orders received by 2:00 PM PST will be processed and shipped within 2 business days, Monday through Friday. Orders placed after 2:00 PM PST or on weekends and holidays will be processed on the next business day.
Delivery Times:
Delivery times vary based on the shipping method selected at checkout and your location. Once your order has been shipped, you will receive a confirmation email with tracking information.
- Standard Shipping: Typically delivered within 3-7 business days after processing.
- Expedited Shipping: Typically delivered within 2-3 business days after processing.
- Overnight Shipping: Typically delivered within 1 business day after processing.
Please note that delivery times are estimates and may be affected by factors outside of our control, such as carrier delays or inclement weather.
Shipping Rates:
Shipping rates are calculated based on the weight of your order and the shipping destination. The exact shipping cost will be provided at checkout.
Order Tracking:
Once your order has been shipped, you will receive an email with tracking information. You can use this information to track your package until it arrives at your destination.
Lost or Damaged Packages:
If your package is lost or arrives damaged, please contact us immediately at support@vitalrisenow.com and we will work with the carrier to resolve the issue as quickly as possible
Returns:
Our dedication to providing premium, fresh and safe products drives all of our decision making. As such, returns are rarely allowed and only in specific situations. To be considered, a return must be unopened in its original packaging with no damage to the security tape and must be postmarked within 3 days of the original delivery date. Please note that additional criteria apply. If you would like to request a return, please contact us at support@vitalrisenow.com
We accept the following bank or credit cards: Visa, MasterCard, American Express and Discover. We also accept Paypal.
You may be charged local tax, if applicable. If your payment method is declined, we will attempt to process your charge until the transaction is approved. If we are unable to complete the transaction, we may contact you directly to update your account information.
We use a third-party service provider for payment services (e.g., credit card transaction processing, merchant settlement, and related services). You hereby consent to provide and authorize Vital Rise and its third-party service provider to share any information and payment instructions you provide to the extent required to complete payment transactions in accordance with this Agreement, including personal, financial, credit card payment, and transaction information. Upon initial registration of your credit card, you may see a pending charge as part of the authorization confirmation process. This is not a charge and is used to confirm account authenticity. The pending charge should automatically clear on its own. If you have any issues, please contact support@vitalrisenow.com
We are not responsible for any fees or charges that your bank or credit card issuer may apply. The risk of loss and title for items purchased by you passes to you upon our delivery of the items to the carrier.